F.A.Q.

Q: Where are your vehicles and drivers based?
A: All vehicles and drivers are fully licensed by Winchester City Council. All driver are CRB checked and have regular medical checks

Q: How is my booking confirmed?
A: When you book through the website you will get confirmation that the booking
Has been received. When the details have been checked you will get confirmation.

Q: What payment method are available?
A: We accept all major credit, debit cards and PayPal.

Q: When do I pay?
A: You can pay on the website or choose to pay the driver on the day of collection.
Payment can also be taken over the phone.

Q: Is there a cancellation fee?
A: There is usually no cancellation fee. A fee maybe applicable if the driver is already on the way to the airport.

Q: How are refunds dealt with?
A: Refunds are made to the card that was used at the time of booking

Q: How do I cancel or change a booking?
A: To cancel or change a booking, email us at cancellations@airportassociates.co.uk

Q: Where do I meet my driver?
A: When being collected at the airport you will be given the drivers details and he will contact you as to where to meet.

Q: What if my flight is delayed?
A: We aim to be in the terminal about 15 minutes after the flight has landed. We will
monitor your flight so if it is delayed we can adjust the time we go into the terminal.
Severe delays or disruption such snow, security or volcano’s etc may mean we have to do our best in the circumstances.

Q: What if my flight arrives early?
A: If your flight is early if possible will be in the terminal at the earlier time, otherwise we will be there at the scheduled time

Q: What if I cant find my driver?
A: If you cant find the driver call the number of the driver provided or call 07799638383

Q: Do we supply child seats?
A: We do not supply child seats as there are so many different types.
We will use and store the customers child seats and store them for your return trip.

Q: Do I need proof of reservation to show driver?
A: If you are able to print of your reservation or have it on your mobile it would be useful but not essential
What if I take a long time to get to the arrivals hallCan I Smoke. Smoking is not allowed in any of th vehicles by law.